Shipping & Returns

How Long Will It Take To Process My Order?

Please allow 1-2 days for warehouse processing before your order is shipped. You will receive an email with your tracking number upon shipment so you can stay up to date with its whereabouts.

How Long Does Shipping Take?

Please allow 1-2 days for warehouse processing before your order is shipped. Shipping generally takes between 3 to 5 business days depending on your location. You will receive an email with your tracking number upon shipment so you can stay up to date with its whereabouts.

How Much Does Shipping Cost?

We offer complimentary shipping on orders over $50.

Otherwise a nationwide flat rate shipping of $10 applies on orders under $50.

Can I Return My Products?

You have 14 days to return your products from your date of purchase if you would like to receive a refund or exchange.

To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us for more information.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at hello@fielddaypet.com.au